First thing you will notice about Ale is the abundance of her tattoos. They go from her face all the way to her feet, and not much is left bare. The second thing? Her strong Italian accent.
As you said a text would suffice, I give you permission to assist in the dealings of the problem clients. This permission is only for helping with their recollection of the matter, and nothing more. I will be in my office when the need arises.